We rented a vehicle through Hertz in Spain back in December, and today received an email with a notice of a traffic violation for “driving on a street restricted to certain users” during the dates we had the rental.
We were unaware we had committed any traffic violation, and we were never pulled over for this. The ticket is associated with the license plate of the vehicle we were driving. We were trying to locate our hotel in Malaga around the time of the supposed violation, so possibly we drove somewhere we shouldn’t have, I have no clue.
I called customer service for Hertz in Canada, and they can’t help with this.
Any suggestions? I want to make sure this is legit before we pay the ticket!

Don't rent from Hertz in Spain again..don't pay..

Kuldip would this affect renting from Hertz anywhere else though?

Group member yes it would. If you don’t pay you’d go on the “no rent” list which flags with Hertz or Thrifty anywhere.

No..however they may charge your credit card on file...in which, I would change your credit card # ..

Group member check their traffic law, either not paying it would cause you problem later on. Hopefully unlike Alberta, they won't put a warrant on you for such a minor issue

Kuldip also never go back to Spain.

Pay ! Or not pay unless you are planning to go to Spain to fight it in court . Those violations are camera taken! They are 100% legit . Happenned to me in Winnipeg , Calgary ,Austria and Hungary.
I have paid the Canadian ones but never paid the European ones .

Sylvie Wouldn't Hertz (or whoever) seek out the charges here for the ticket then? I assumed they would pay it and seek reimbursement

John you will be recieving a letter from hertz once in a while . Just ignore , eventually they will stop . There is nothing they can do .
Like John said don t rent from hertz anymore .
Mine was sparking ticket in Hungary and speeding ( camera ) in Austria. Rental company was SIXT. It has now been 5 years and I haven’t received anything for at least 3 years

Sylvie happened to me in Italy. To avoid all the fuss and legal expense we paid the bill.
Easiest way out if you want to visit Spain again.

It’s real. Happened to us in Italy

Funny we were in Spain January February and yesterday received speeding ticket from their video radar. Not rental company. We are trying to figure out how to pay online.

A lot of jurisdictions issue tickets using automated enforcement. Ontario has been slow in deploying the technology, but speed on green cameras and red light cameras have been widely used in Alberta for over a decade.
The driver is responsible to know the local laws and follow all traffic regulations and signage. You agree to do so when you rent in another jurisdiction.
Unless you can reasonably prove that you did not commit the violation and are willing to fly to Spain to challenge the ticket in court ... pay the ticket.

It happens…especially when you’re not familiar with the area. Here is the info from the city of Malaga (in Spanish, sorry)
https://movilidad.malaga.eu/.../serv.../centro-historico/...
MOVILIDAD.MALAGA.EU
Centro Histórico

I would just ignore it. We did when they came after us for a repair after the car we rented broke down after less than 10 km. The cost around E 3000.00 if I recall correctly. They even left us stranded for many hours and we had to take a cab back to the airport (on our dime) to get a replacement vehicle.

Sabine that’s not the same.

Alice I know. My point was that they really can’t do anything It’s not that complex

Sabine
They have ur credit card ( there is reason why they wont rent u car with debit even if u pay upfront for 3 days while u need it for one day ) while u can still ask for charge back by notifying back u do not agree which will eventually lead to u paying for it.
Best deal will be to get a new card issued and they wont be able to bill u at all. No dispute, as simple as selecting a govt.

Sabby been there, done that.

Sabine
A former banker from credit and fruad division only sharing experience based suggestion.
Most banks offer charge back as solution upto 6 months and I guess amex does 9 or 3 months either of them. Most likely 9 as they are least preffered by most merchants.
What I suggested is to avoid the hassle of even getting ur bank involved as when they investigate a charge back, they do not bill u for transaction or interest on it while the transaction is in transition of investigation, but it does block ur accessible limit and possiblity of eventually being charged if financial institution is satisfied with merchant.
Anyway just added my view not that I am denying ur suggestion:z

Is there a treaty or agreement between Spain and Canada to enforce each other’s traffic regulations? If yes, pay. If not, ignore it.

Check for agreements with the EU too.

This happened to me in Italy! Got an email in Dec from Budget saying I was issued a ticket while using their rental in Oct. They charged me an admin fee to share my information with the ticket issuer. I was told I would receive notification from the ticket issuer of the fine but I never did? So never paid

I am Spanish, this type of restrictions aren't uncommon. You probably were in an area restricted just for locals and couldn't understand the sign. If it's not much just pay for it. If not this would go on the list for Hertz and possibly other Companies that operate in Spain so it would only affect you for future car rentals there

Got one in Italy for the same thing, I can't remember if the rental company just added it to the credit card charge, but either way we paid it. For $30 I don't want to have problems in the future when traveling in Italy, not worth the stress.

Cristina our ticket is for $200 Euro …but if we pay within the next 48 hours it will be discounted to $124 Euro
PLUS there is also a $40 Euro admin fee
A high price to pay for following the GPS navigation to our hotel

Group member inflation, damn inflation everywhere!!

Group member pay it. If hertz has to pay and charge you they’re going to add even more.

Normally rental companies just forward the bills to the party who rented the car. So as long as Hertz can confirm it is a legitimate ticket on their system then you mind as well pay it.

It happens at all countries esp. for speed cameras. I would like for them to take a picture of the ticket to ensure it's the right time and date.
How do you know it's that specific ticket you're paying and not another date / driver. That's my question.

What I haven't read is how much is the dollar amount. Consider it part of your travel costs.
And you have story to boot

Rick it is $200 Euro (but if we pay by Apr 8 it gets reduced to $124 Euro) plus a $40 Euro admin fee
A bit pricy considering we were just following the GPS nav trying to find our hotel

Group member maybe try the hotel? They might be willing to help with some compensation poooossibly or at the very least help verify authenticity

We got one from Italy very similar. They are legit. Some cities do not allow cars to enter certain zones within the city. Signs are in their language and so it is not obvious. Ours took a long time to reach us. We paid directly to the municipality not the rental company. Ours was €130 because we were 3 months late!!

Very common in parts of Europe. We were really careful in Italy to avoid those zones.

99% its a speeding infraction. I got one in Malaga in 2018. Pay it... unless you never want to rent from Hertz again.
The worst bit is the service charge you have to pay to use foreign cc.

Rutvij it’s not for speeding. The ticket says we drove on a street restricted to certain users

Group yeesh. Private roads suck. If you have time id contest it. In the long run... if its less than 50 euro... worth it just to pay it.

Happened to us in London went on a one way without realising it. It’s a legit ticket, services charges too. But be careful Hertz did try to charge us 2x. Called credit card company to warn them not to put extra charges through! Fortunately they didn’t notice the damage to the alloy wheel from hitting a curb

The issue is that many of the tickets are from automated cameras, nowadays few tickets are from an in person official.
Since it’s picture based and the image is from the license plate these go straight to the car owner, the rental agency in this case.
Sometimes it takes weeks or months for the tickets to be delivered.
There must be a website where you bn Can check the ticket #.
The rental must send you a scanned image or pdf of the infraction

Check your credit card to see if you haven't already been charges. Often these tickets will reach the rental company and they charge your credit card. Happened to me in Belgium. I drove around looking for my Acomodation and went on a street I wasn't suppose too, did it 3 times. Git 3 tickets in the mail but also was charges on my credit card 3 times. So the tickets were just a receipt to the credit card cost.

I recall with rental companies that I used in the past will just charge the credit card used for the booking for tolls and infraction fines. Check your credit card for fees. Likely nothing to do.

Normally these come thru rental agency who bill you direct - Spain authorities would have to get your address thru Hertz - check with Hertz location,

We got a speeding ticket in the mail months after we got back to Canada from Spain. Wasn’t sure if it was legit or not. We ignored it. That was over 6 years ago. Never heard from them again.

I am horrified by the advice from so many to just to ignore it. You committed the infraction (not intentionally, but you did), you pay the ticket.

Thanks for all the advice…I decided to just pay the fine so I don’t jeopardize further car rentals and driving in Europe with an outstanding ticket

I wouldn't pay. Got a speeding ticket from hertz in Europe a few years ago. Card was not charged and forgot about it.

Just pay it. My experience is that it is already charged on my CC before I receive the actual mail. Just thank your lucky charms you got just one infraction!