Looking for advice. My luggage has made it to YVR, 9 days after I landed (YVR still hasn't contacted me but my tracker shows me where it is). I gave the airport a few days (4) but I would really like my luggage back. My question is who do I call to get it delivered? Has anyone had success with this? Thanks

Far as I know they’re supposed to deliver it to you and you get something like $50/day for each day it’s away from you

Jonathan you can also submit your expense for the items you bought to survive without it and it's much more than that. especially for 9 days

Jonathan really? I’ve not seen that anywhere on line . That would be great!!

Jonathan I think reimbursement is dependent on the airline you travelled with. I was given about $300.

Jonathan it is dependant on airline and also if you are home or visiting. Our luggage was misdirected when we came home from Christchurch, NZ to YVR via SYD and Japan (it went to Dubai) during at the start of COVID and AC the airline responsible (the longest flight although it was an Emirites flight that mishandled it) there was NO compensation and we had to wait 5 months to be reunited with it AND pick it up at YVR. As we were on a trip home the airlines do not pay for delayed luggage.

We used our credit card coverage once for lost luggage coming home in winter - we needed winter things that were all in the delayed bag.

Siobhan and did your CC company honour the expenses for your winter gear?

Winifred Angus Prendergast yes.

I would go to YVR and get it myself. A friend did this after no contact from the airline, however, a good samaritan texted them with a photo of their luggage sitting at airport. There was TONS of unattended luggage, and they searched through, found it and left!

I did this as well and found my luggage pretty easily. Don’t forget to submit your interim expenses to the airline.

https://airpassengerrights.ca/.../practical.../baggage/delay
AIRPASSENGERRIGHTS.CA
Delayed Baggage

I would agree with going to YVR to sort it out in person. Tons of luggage left behind / sitting around when I landed on Sunday and at least you’ll be there in person to get an answer instead of hitting dead ends on a phone line.
Not ideal to take the time to do this but it depends on how badly you need / want the contents right away

YVR customer service number is 604.207.7077

I tried that one, thanks

Depending on the arrival terminal. If domestic it's easy to go and get it yourself but if international they won't let you in! Mine has been missing for over a month now, went to airport and they don't even want to bother to look!
But given you had a tracker you might be able to push them more!
I unfortunately did not have one

YVR is not responsible for luggage. Your airline is responsible from the time you check it in until you collect it at your final destination or until it is delivered to you. You'll have to deal with your airline directly.

Lucie hi. Yes, I know but was looking for a phone number to talk to a person. I have filled out so many forms on line and listened to so many recordings and just can't seem to get answers haha.

Deb unfortunately the airlines don't take calls from the public at YVR. All baggage and airline related issues must go through their call centre or website. Best bet, as others mentioned, see if you can speak to an agent in person.

Deb what airline did you fly with?

The only advice I can give you is go to yvr and go to your airline and ask them where you can find your lost luggage . There are hundreds of lost luggage just sitting there waiting for you to claim I wish you good luck

My pack was lost ... twice. I finally went to YVR and talked my way into where luggage is sorted for delivery, where it had sat, with all tags still attached and a red rush tag. That was 20 days after landing.

Niina oh my word!

Geez there is nothing that would stop me from going to get it if I’d been through that… just go get it!