My flight from JFK > YVR on phillipine airlines just got cancelled that was suppose to leave tomorrow at 11am. They have me going now on a flight leaving Monday at 2:30am. Obviously this is not ideal and I am pretty sure because I am USA and the flight is cancelled I am entitled to nothing. I was told to talk to the customer care agent tomorrow at the airport to see if anything can be done. I am hoping they can get me on another airline. Any one had experience with this? Any advice?

do they offer accommodations, a credit or anything?

write a letter, you'll likely get a credit of some sort

you are not entitled to nothing: they are supposed to put you on the next best available flight, of which there are plenty since they are interline partners with many big airlines. threaten to complain to the dept of transportation and do not accept them putting you on the next philippine airlines flight as acceptable

They are also refusing to do anything over the phone and are telling me I have to go in person tomorow?

you might have to go to the airport if you cant get ahold of canada/usa local ticketing during office hours

PAL is partnered with ANA (that might be something to pressure them to do). PAL is unreliable, and never on time.

Given that is only in the last few years that this airline has been allowed International routes outside of Asia, it is in their best interest to accomodate you. I have had no issues with their reliability and timeliness in my three flights over two years, BTW. I would go in person and stand your ground.

My mom used her card to book the trip for us, I always book with cancellation insurance card. Parveen - who do you get your insurance through? Also thanks for the info guys!

That's why they name it PAL. Plane Always Late!!!

BCAA. It is an add on. It is either added to my renter's insurance or my travel medical. I can't remember which, but you have to ask for it. I was surprised that it was so cheap. (Might be cheaper than what I posted).
The guy at BCAA when he was reading it out to me told me that even if a flight is delayed by X hours, they will cover taxi and meals back into the city. Have to read policy booklet again on the information

New info: plane was cancelled by JFK because of maintenance issues

okay that should give you what Keith said above: booking on next available flight on any airline or at very least some sort of credits etc

non-weather means you can complain for some compensation on top of getting rebooked

If this was a flight going to the European union, you could potentially be awarded compensation but this is going to Canada and onwards to the Philippines so I don't think the same applies.
I am guessing PAL staff won't even be at the airport for very long to answer questions.

Okay so now pal is saying because jfk cancelled the flight, jfk will be the ones dealing with all the rebooking. Does this even make sense?

yes, that means call the jfk office tomorrow morning

it just might as they want to direct flow to their flights locally

Katie Bricolage no it does not. Is this the staff at the airport saying this?

Again, thanks everyone for your advice / help

This is the customer care line saying this over the phone, so ticketing / reservations

philippine airlines is a piece of sh!t.. I don't like flying with them.. They have the worst customer service..

I guess I will just get up early tomorrow and head into the airport and try to deek it out with 100 other pissed off people, sigh. Avoid PAL I guess. Also while you're boarding they play terrible easy listening hits from the 80s and 90s over the intercom.... But the music is being played on pan flutes. Seriously, wtf.

well she learned her lesson on using that airline the hard way but just go out the airport it may turn around to where you get on an earlier flight with another interline carrier

I just want to thank everyone for their help. I stood my ground and pal has me on a flight back to vancouver shortly. It was a zoo at the airport but they were putting everyone up in a hotel for the night with meal vouchers who was delayed.

good news, but please do yourself a favor next time and use another airline

glad it worked out Katie

Further update for anyone who is interested: PAL is refunding the cost of our bags on delta and have given us enough mabuey miles for another one way flight to NYC.