viator tours? alot of mixed reviews. anyone have feedback? TIA

Used them all over Europe. They were highly recommended to me and I would highly recommend them to others. No issues at all and great quality guides.

We used them in Iceland and had no problems

I had good success with them in Europe... easy to book over wifi... I’d say do it, based on my experiences

No issues here either...have used in Europe and Asia.

No issue here either

Used them in Costa Rica. Great guide! Friendly & knowledgeable.

We’ve had good and bad. Usually big tour groups but generally ok

I've used them a few times in Europe and found them to be quite reliable. My favourite tour was a day trip from Milan to Venice, which I booked only a few short days before the tour.

Used in Italy and were happy - often they wrap around a sub contracted tour

Solid company. Used them in Guatemala and it was great.

Can I ask you what tours you took? We go in feb.

Used them in London. Worked very well!! Don't pay full price, there is always coupon codes or special pricing.

I went to book the same tour years later, I went directly to the tour company and it was still cheaper to still go through viator.

We use them in Italy.. very good
We had a tour guide that speaks 6 languages

Used them to book in Hawaii. They were great

loved it

Use them all the time and happy price point is right

Research. Sometimes it is cheaper to go directly through the tour company than through Viator.

I love them... used them in Europe and the States

I used viator on my recent trip to Marrakech , Morocco and everything was fine no issues

Used them in Italy - booked it before we went and had to contact the tour provider ahead of time - that was kinda challenging to do and get the information I needed... the tour itself was excellent! Very organized although pricey... Do your homework - can sometimes be more expensive than direct booking...

Used in Paris and was happy

We’ve used them a lot. Haven’t had any issues.

Just used them in the UK for a tour, no complaints but... I think viator is just a booking service really, they appear to be a company other tour operators use to handle their front end. I also believe they're a company owned by trip advisor.
The tour I did(Windsor Castle, Stonehenge, Bath), it was booked through viator, but handled by a local tour company(Evan Evans). That all being said, no complaints...plus, viator gives a 10% discount for your first tour if you sign up for their newsletter.

Used them in the UK this summer - great tours, no complaints.

Used them in Mexico no complaints

I loved it. I think it’s excellent.

Used them in Paris for the hop on hop off Seine tour. No problems and I was able to book and pay in advance.

Used them in Vienna and Prague and had no issues at all.

Used them all over the U.S. And never had an issue.

I've used them lots in Europe and always had great experiences. I love that all the tours are in one place. Some tours try to fit too much into one day... so consider the itinerary carefully. But when you don't have a car they are a great option.

Sujit's explanation above is probably the best way to think of what viator really is, just a third party booking site (or consolidator), not a company that is actually operating tours. When you see a tour listed on viator, you may want to dig into the reviews and see who is actually operating the tour, and then Google for tripadvisor reviews on that person or company. That will give you the best idea of what to expect from the tour.

Used to them in Dubai and would definitely recommend! Was a solo traveler and felt comfortable the whole time. I picked a private tour & was impressed, he was very knowledgeable and let me alone to tour areas as well.

Used them in Italy, no problems, great tour!

Fantastic for a cycle trip we booked

Used them in Rom and also New York and they were fabulous

Used them in Egypt for several tours and in Hawaii, great experiences in both locations.